Contact Us
This is the page to use when you want to reach the Top Online Casinos editorial team. We cover US online casinos, and most of the mail we get concerns one thing: how long it takes to get paid. If you have spotted an out-of-date payout time on one of our pages, want a payment method checked, or need to tell us a listing is wrong for your state, write in and we will look at it.
We are a research and comparison publisher at kimblebeauty.com. We are not a casino, we do not hold player accounts, we cannot see your balance, and we cannot release, speed up or reverse a withdrawal. If your money is stuck, the operator's support team and then its licensing regulator are the routes that actually work — there is a walkthrough further down this page.
How to reach the editorial team
Use the contact form or contact address published on kimblebeauty.com. We do not run a phone line, and we do not have staff available overnight, so email-style contact is the only channel we can answer reliably. Emily Stone leads editorial review of the pages on this site, and correction requests are read by a person, not filtered by a bot.
Messages are answered in the order they arrive. Corrections that affect money — a withdrawal limit, a fee, a wagering requirement, a state restriction — get looked at before general feedback.
What to put in your message
- The page on kimblebeauty.com you are writing about, and the operator named on it.
- What we published versus what you found, in plain terms — for example, "the page says $20 minimum withdrawal, the cashier shows $50".
- Where your version came from: the cashier screen, the terms page, a support transcript.
- The date you saw it, and the state you were playing from, since terms and availability differ by state.
- Screenshots if you have them, with your account number, full card details and personal data covered up.
Please do not send us passwords, one-time codes, Social Security numbers, bank logins or copies of ID documents. We never need them, and we will not act on a message that contains them.
What we can and cannot do
| You want | Can we help? |
|---|---|
| A payout time, fee or limit corrected on our site | Yes — this is our core job |
| An explanation of a bonus term you have been quoted | Yes, in general terms |
| To know how a complaint escalates in your state | Yes, we can point you to the process |
| Your withdrawal released or a verification hold lifted | No — only the operator can do that |
| A bonus credited, a balance adjusted, an account reopened | No — we hold no accounts |
| Legal or tax advice on gambling winnings | No — speak to a qualified professional |
| Help with gambling that has stopped being fun | Not directly, but see the support routes below |
Where commercial relationships sit
Top Online Casinos may earn a commission when a reader follows a link to an operator and opens an account. That revenue pays for the research. It does not buy a position in our rankings, it does not soften a review, and it has no bearing on how we handle your correction. If a partner's payout times slip or its terms get worse, the page changes. Operators are welcome to contact us about factual errors; they cannot contact us about their score.
Operators you may be writing about
Most contact messages name one of the brands ranked on this site. Here is what we hold on the three most frequently raised, including the headline promotion and the conditions that go with it. Ratings below are our own editorial scores, not customer review averages.
Raging Bull — editorial rating 10.0
Ranked at the top of our list and, unsurprisingly, the brand that generates the most mail. The advertised welcome offer is 410% up to $10,000 plus 50 free spins. That headline percentage is unusually large, which is exactly why readers write in about it: a match of that size normally carries a playthrough requirement and a cap on how much of the bonus-derived balance can be withdrawn. Before you deposit, read the wagering multiple, the maximum bet allowed while a bonus is active, the expiry date and any cashout ceiling. A breach of the max-bet rule is one of the commonest reasons a withdrawal is voided, and it is a term readers routinely miss.
Limitation: a bonus of this scale takes real turnover to clear, so the practical value is far below the headline number for a casual player, and the wagering attached will slow down any first withdrawal.
Magician Bet — editorial rating 9.9
Relevant to anyone whose question is about payout speed rather than bonus size. The offer is a 101% no-wagering match, meaning the bonus funds are not tied to a playthrough multiple in the way a standard deposit bonus is. No-wagering offers usually convert to withdrawable balance more directly, which removes the most common obstacle between a win and a cashout. That said, "no wagering" is not the same as "no conditions" — check the maximum stake, the qualifying deposit and any cap on what the bonus can pay out.
Limitation: a 101% match is modest next to the triple-digit offers elsewhere on the list, so players chasing a large starting balance will find it small.
Slots of Vegas — editorial rating 9.6
Included because its promotion is title-specific, which trips people up. The offer is a 375% bonus plus 50 free spins on Cash Chaser. Spins tied to a named game cannot be moved to another slot, and free-spin winnings are frequently capped separately from the deposit match. If you are writing to us because spin winnings came through smaller than expected, that cap is the first place to look.
Limitation: restricting spins to one title limits choice, and game-weighting rules mean not every slot contributes equally toward clearing the cash portion.
Others on the list
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.7 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
All offers are as advertised by the operator and can change without notice. Verify the current terms in the cashier before depositing, and tell us if what you see differs from what we have published.
Money questions we get most often
These are the deposit and withdrawal issues that fill our inbox. Exact figures vary by operator and by state, so treat this as what to check rather than what to expect.
- Minimum deposit. Set by the operator and often higher for a bonus to qualify than for a plain deposit. Depositing below the qualifying amount is a routine reason a bonus never appears.
- Deposit methods. Debit cards are the most widely accepted route for US players. Credit card gambling deposits are blocked by many issuers and by some states, so a decline is often the bank, not the casino. ACH bank transfer, wire transfer and e-wallets appear at some operators; PayPal availability is not universal and depends on both the operator and your state.
- Withdrawal methods. Payouts frequently must return by the same route used to deposit, at least up to the amount deposited. If you funded by card and want an ACH payout, expect questions.
- Timings. Almost every payout has two stages: the operator's internal review, then the banking leg. E-wallets typically clear fastest once approved; ACH and bank transfer take longer; a paper check is the slowest option where offered. Any advertised speed is the operator's claim, not a result we have measured.
- Limits. Look for the minimum withdrawal, a per-transaction cap and a weekly or monthly ceiling. Large wins are commonly paid in installments under those ceilings.
- Fees. Some methods carry a processing fee, and some operators allow a set number of free cashouts per month before charging. Your bank may also apply its own charge on a wire.
Why a withdrawal is being held
In our experience of reader reports, the usual causes are identity verification that has not been completed, a bonus still carrying unmet wagering, a mismatch between deposit and withdrawal method, or a source-of-funds check on a larger balance. Licensed operators are obliged to run KYC checks — typically photo ID, proof of address and proof of payment ownership — and cannot pay out until they are satisfied. Submitting clear, in-date documents at signup rather than at cashout is the single most effective way to shorten a first withdrawal.
Disputes: the order to work through
- Raise it with the casino's own support, in writing, and keep the transcript and ticket number.
- Escalate through the operator's formal complaints procedure — a licensed casino must publish one and give you a final response.
- If that response does not resolve it, take it to the regulator or dispute service named in the operator's terms. In states with legal online casino gaming, the state gaming regulator handles player complaints against its licensees.
- Keep dates, amounts and screenshots throughout. A dispute with a timeline attached moves faster than one without.
Tell us about the outcome if you like — reader reports help us keep payout and complaint-handling notes accurate — but understand we have no authority in the process.
Games and features we can answer questions about
We are happy to explain how any of the following work, and readers often ask before choosing where to play:
- Slots — including progressive jackpots, published return to player (RTP) figures, volatility and the random number generators that determine outcomes.
- Table games — blackjack, roulette and baccarat, where rule variants change the house edge more than most players expect.
- Live dealer rooms — real tables streamed in real time, usually with higher minimum stakes and often excluded or weighted at zero toward bonus wagering.
- Software providers — the studios behind the titles, which shapes the library far more than the casino's own branding does.
- Mobile — browser play versus a dedicated casino app, and which games do not carry over to a phone.
The other products these brands run
Several operators on our list are not casino-only businesses, which matters if your query crosses product lines. BetUS, for example, runs sportsbook betting alongside its casino, and sportsbook promotions carry their own terms, their own wagering rules and often a separate wallet — a casino bonus will not clear on sports bets, and vice versa. Poker rooms, bingo and virtual sports appear at some operators too. Where a brand uses sweepstakes-style currency, as Zumba Cards and Amazon Jackpots do with Sweeps Coins, redemption works differently from a cash casino withdrawal and has its own eligibility and minimum redemption rules. If you write in about a promotion, name the product it came from so we answer the right question.
Eligibility, licensing and what applies where you live
You must be 21 or over to play at a US online casino in most regulated states, and you must be physically located in a state that permits it — operators use geolocation to enforce this. Online casino gaming is regulated state by state, not by a single federal licence. Federal law sets some boundaries, but whether you may legally open a real-money casino account, and who licenses the operator, is decided by your state. Several states permit online sports betting but not online casino games, which is a distinction readers frequently get caught by.
That means availability, permitted payment methods, bonus rules and complaint routes all vary by state. Check the operator's own terms for the states it serves and the authority that licenses it. We do not claim any particular licence or registration status for the brands listed here beyond what the operator itself publishes, and no casino should ever be described as completely safe. If you think we have a state restriction wrong on a page, that is a correction worth sending.
If gambling has stopped being fun
We cannot provide counseling, but we can point you in the right direction. The National Problem Gambling Helpline is available 24/7 on 1-800-522-4700, by text and by chat. Every licensed operator must offer deposit limits, loss limits, session reminders, time-outs and self-exclusion inside your account settings, and many states run their own statewide self-exclusion program. Blocking software installed on your own devices is an additional layer worth considering. Our responsible gambling guidance sets out these tools in more detail. Gambling is entertainment with a cost attached; it is not a way to make money or to fix a financial problem.
Before you write
A quick check of the right page often answers the question faster than we can. Our editorial standards and who we are explains how the rankings are built and how we handle commercial relationships. The site terms and conditions cover how you may use our content and the limits of what we publish. Readers outside the US who reach us by mistake may be looking for our Non GamStop casinos coverage instead, which addresses a different market entirely.
Everything on this page was reviewed on Sep 25, 2026. Operator terms change frequently, and we would rather hear about it from you than let a stale figure sit on the site. Send the detail, and we will check it against the source.